Sian Nicholas
Business Development Executive
Sian has a strong history working in client support roles and has a passion for helping people. Since joining Gracechurch in 2007 Sian has provided analysis, project management and administrative support to a wide range of projects.
Sian has built up her understanding of the array of industries Gracechurch works with and is able to provide insight and proficiency to help develop and strengthen each project.
Prior to working for Gracechurch Sian worked in Australia for a membership organisation where she was responsible for membership relations. Her particular focus on customer relationships involved the management of numerous research studies including satisfaction surveys and studies into retention and lapsing members.
Email: snicholas@grch.net
Education
John Curtin College of the Arts
Martin College (Dip in Business)
Career History
Melbourne Convention + Visitors Bureau (Membership Coordinator)
Perth Convention Exhibition Centre (Sales Executive)
Expertise
- Project management
- Research and analysis
- Knowledge management
- Quantitative and qualitative interviews with senior personnel
Key Clients
Aldar
Arts Council of England
Allen & Overy
BCSC
Catlin
Clifford Chance
Lovells
Nabarro
Thomson Reuters
Typical Projects
- Programme of client relationship reviews for a global law firm
- International thought leadership study on climate change
- International thought leadership study on new and ‘alternative’ sources of corporate finance with CFOs of Fortune 500 companies
- Global study on the Claims service performance of international commercial insurers
- London Market study measuring service and reputation of Lloyd’s insurers
- Internal engagement/Staff surveys